Remote Enterprise Account Manager: Renewals & Growth

Valsoft Corporation; Northern (KY); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401k with match

Parental leave

Uber credits

Disability & Life insurance

Wellness fund

Flexible PTO

Job summary

Dispatch seeks an Account Manager to own renewals, retention, and growth for enterprise customers. You will act as a trusted consultant, understanding each customer’s business, identifying value, and driving expansion with Dispatch products.

You will build multi-level relationships, lead Executive Business Reviews, and manage the full commercial cycle from proposal to close. Five+ years in CS/AM is expected.

Qualifications

• 5+ years in Customer Success or Account Management at a SaaS or high-technology company, working with large enterprise accounts.
• Consulting or Professional Services experience strongly preferred, and comfort diagnosing a customer’s business and recommending a path forward.
• Experience managing multiple $250K+ ARR accounts with ownership of renewal and retention targets.
• A proven record of high gross and net retention, including saving at‑risk accounts and closing complex renewals.
• A track record of growing accounts through upsell, cross‑sell, and the adoption of new products, with experience carrying an expansion or net revenue retention target.
• Experience owning the full sales cycle with existing customers, from building the business case to negotiating pricing and closing the deal, without handing off to a sales team.
• The business acumen to understand how a customer makes money and to speak credibly about operations, P&L impact, and ROI
• Confidence presenting to, working with, and advising senior leaders at Fortune 1000 companies
• Enough technical savvy to have a working knowledge of how software gets built
• A self‑starter who drives accounts proactively with minimal oversight and thrives in a fast‑paced, results‑driven culture
• Field service, home services, insurance, warranty, or service‑network experience is a strong plus

Responsibilities

• Own renewals and retention for a portfolio of enterprise accounts with on-time renewals and no surprises.
• Monitor account health through adoption, usage, program performance, and stakeholder sentiment and intervene early when risks appear.
• Build and execute account plans tied to each customer’s business goals to secure long-term renewal.
• Rally internal teams to resolve critical issues and rebuild customer confidence.
• Develop trusted relationships from daily users to executive sponsors across operations, finance, and IT.
• Grow accounts by matching Dispatch products to customer gaps and opportunities; lead expansion and pilots.
• Own the full commercial cycle for expansions: qualify, propose, negotiate, and close upsell and cross-sell deals.

Skills

Customer Success

Account Management

SaaS

Enterprise accounts

Tools

Salesforce

Pendo

SQL

Job description

Dispatch seeks an Account Manager to own renewals, retention, and growth for enterprise customers. You will act as a trusted consultant, understanding each customer’s business, identifying value, and driving expansion with Dispatch products.

You will build multi-level relationships, lead Executive Business Reviews, and manage the full commercial cycle from proposal to close. Five+ years in CS/AM is expected.