Remote Enterprise Account Lead — AI-Driven Growth

ElevenLabs; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ElevenLabs is seeking an experienced Enterprise Account Manager Lead to guide a team of senior AMs/CSMs. You will drive post‑sales excellence, nurture executive relationships, and own segments from renewal to expansion across major customers.

In a remote-first setup, you’ll shape playbooks, implement AI-enabled workflows, and partner with product and success teams to maximize value and retain customers while accelerating revenue growth. This role is central to our enterprise growth strategy.

Qualifications

• 8+ years in account management or post-sales roles, with Enterprise focus.
• Proven revenue growth, renewal and expansion track record.
• 3+ years of direct people leadership and coaching.
• Deep AI fluency; comfortable adopting AI-powered workflows.
• Strong strategic, advisory, and executive relationship-building skills.
• Experience with post-sales methodologies and ROI storytelling.

Responsibilities

• Lead, coach, and develop a high-performing Enterprise Account Management team, owning quotas and retention.
• Act as player-coach: manage priority accounts and join key customer conversations.
• Drive revenue through cross-sells and expansion with rigor.
• Lead complex post-sales and renewal cycles, unblock issues and drive adoption.
• Set strategic direction for segmentation and playbook design as the business scales.
• Design and implement repeatable playbooks for renewals and upsells; embed AI agents into workflows.
• Champion AI fluency across the team and foster experimentation with AI-powered approaches.

Skills

Enterprise accounts

Account management

Customer success

People leadership

AI fluency

Renewals

Upsells

Data-driven

Tools

Salesforce

Gong

Sigma

CRM analytics

Job description

ElevenLabs is seeking an experienced Enterprise Account Manager Lead to guide a team of senior AMs/CSMs. You will drive post‑sales excellence, nurture executive relationships, and own segments from renewal to expansion across major customers.

In a remote-first setup, you’ll shape playbooks, implement AI-enabled workflows, and partner with product and success teams to maximize value and retain customers while accelerating revenue growth. This role is central to our enterprise growth strategy.