Enterprise AI Account Manager: Growth & Retention

ElevenLabs; Northern, New York (KY, NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Innovative culture

Growth paths

Learning & development

Social travel

Annual offsite

Co-working

Job summary

ElevenLabs seeks an experienced Account Manager to own a book of 25–50 enterprise accounts, helping them realize AI-native voice and related products.

You will drive renewals and cross-sell across ElevenLabs' platform, build executive success plans, and collaborate with product and engineering teams to maximize value for customers from coast to coast. This is a remote-first role serving the United States with a strong emphasis on measurable growth and ARR expansion.

Qualifications

• 5–7 years of Account Management or Customer Success in B2B SaaS.
• Own revenue outcomes end to end at the enterprise level.
• Navigate deals where champions and economic buyers differ.
• Discuss with developers and engineers; tech conversations required.
• Use product data to spot health signals and expansion opportunities.

Responsibilities

• Manage a book of 25–50 enterprise accounts.
• Build executive relationships and success plans.
• Lead expansion motions and cross-sell across ElevenLabs products.
• Own renewals end to end and drive cross-sell.
• Collaborate with product and engineering to align value.

Skills

Account Management

Customer Success

Enterprise Sales

B2B SaaS

AI/ML

Job description

ElevenLabs seeks an experienced Account Manager to own a book of 25–50 enterprise accounts, helping them realize AI-native voice and related products.

You will drive renewals and cross-sell across ElevenLabs' platform, build executive success plans, and collaborate with product and engineering teams to maximize value for customers from coast to coast. This is a remote-first role serving the United States with a strong emphasis on measurable growth and ARR expansion.