Remote Enterprise Account Manager, AI Platform

ElevenLabs; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Innovative culture

Growth opportunities

Learning stipend

Annual offsite

Co-working stipend

Social travel stipend

Job summary

ElevenLabs is seeking a remote-first Account Manager / Customer Success professional to own 25–50 enterprise accounts across 2,000–10,000 employee customers. You will ensure real value, drive expansions, and renewals, collaborating with product and engineering groups to align technical delivery with commercial outcomes.

The role emphasizes end-to-end revenue ownership, strong executive engagement, and the ability to navigate complex multi-product expansions in a fast-growing AI-native company.

Qualifications

• 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
• You own revenue outcomes end to end at the enterprise level with quota, retention and expansion.
• You navigate deals with champions and economic buyers who may not be aligned.
• You hold technical conversations with developers or engineering teams and trust is earned.
• You use product data to anticipate health signals and growth opportunities.

Responsibilities

• Own the full commercial relationship and customer success across 25–50 enterprise accounts.
• Drive renewals, cross-sell into expanding ElevenLabs product suite, and manage expansion motions.
• Build executive relationships, success plans, and quarterly expansion strategies.
• Lead conversations that connect technical design to commercial value with high-growth accounts.

Skills

Account Management

Customer Success

Enterprise sales

Technical conversations

Presentation to C-suite

Tools

APIs

SDKs

Job description

ElevenLabs is seeking a remote-first Account Manager / Customer Success professional to own 25–50 enterprise accounts across 2,000–10,000 employee customers. You will ensure real value, drive expansions, and renewals, collaborating with product and engineering groups to align technical delivery with commercial outcomes.

The role emphasizes end-to-end revenue ownership, strong executive engagement, and the ability to navigate complex multi-product expansions in a fast-growing AI-native company.