Senior Enterprise AM - AI/Voice Platform (Remote)

ElevenLabs; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

ElevenLabs is seeking a Senior Enterprise Customer Success Manager to own the full commercial relationship across 5–15 strategic accounts, driving value, expansions, and renewals. You will partner with executives to shape long-term success plans and expand product adoption across AI-native capabilities, API integrations, and agent design.

In this remote-first role, you will work with the world’s largest organizations, aligning technical delivery with business outcomes and owning net revenue

Qualifications

• 7+ years of Customer Success or similar leadership in B2B SaaS.
• Experience managing large enterprise accounts with NRR and expansion.
• Proven end-to-end expansion motions and procurement navigation.
• Strong relationships at the C-suite and cross-functional alignment.
• Technical aptitude with AI concepts, API integrations, and SDKs.

Responsibilities

• Own and manage a book of 5–15 strategic accounts with high-value impact.
• Drive renewals end-to-end and lead cross-sell into product suite.
• Build executive partnerships and long-term success plans for top accounts.
• Align technical delivery with commercial growth to maximize value.

Skills

Customer Success

Strategic Accounts

Enterprise Partnerships

B2B SaaS

AI/ML products

Developer Tools

Job description

ElevenLabs is seeking a Senior Enterprise Customer Success Manager to own the full commercial relationship across 5–15 strategic accounts, driving value, expansions, and renewals. You will partner with executives to shape long-term success plans and expand product adoption across AI-native capabilities, API integrations, and agent design.

In this remote-first role, you will work with the world’s largest organizations, aligning technical delivery with business outcomes and owning net revenue