Remote Engagement Specialist for SUD & Behavioral Health

Wayspring; Chicago (IL); À distance; USD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision insurance

Pet insurance options

HSA + gym allowance

Parental leave

Disability & life insurance

401k with company match

Employee Assistance Program (EAP)

Sabbatical after years of service

Generous PTO + paid holidays

Professional training & CEU stipend

Résumé du poste

Wayspring is seeking an Engagement Specialist to support members via telephonic outreach and ongoing engagement. You will review care needs, inform members about services, and help connect them with clinical support while maintaining a compassionate, professional demeanor.

The role emphasizes relationship-building, confidentiality, and adherence to security requirements, with a focus on meaningful interactions and measurable engagement outcomes.

Qualifications

• Minimum of three years in an outreach role, telephonic outreach preferred.
• Highly organized, detail-oriented, and able to work independently.
• Strong written and verbal communication with persuasive presentation skills.
• Experience with CRM or EHR systems is preferred.

Responsabilités

• Conduct text and telephonic outreach to members on caseload.
• Provide educational overview of Wayspring’s service offerings.
• Maintain ongoing member engagement and connection to clinical services.
• Incorporate recovery support themes into member interactions.
• Review member profiles for SDoH and clinical updates.
• Develop creative strategies to facilitate member contact.
• Maintain accountability for engagement and performance targets.
• Adhere to information security and privacy requirements.
• Perform other duties as assigned.

Connaissances

Outreach experience

Telephonic outreach

Organizational skills

Team collaboration

Effective communication

Presentation skills

CRM experience

EHR familiarity

Outils

CRM platforms

Electronic Health Records

Description du poste

Wayspring is seeking an Engagement Specialist to support members via telephonic outreach and ongoing engagement. You will review care needs, inform members about services, and help connect them with clinical support while maintaining a compassionate, professional demeanor.

The role emphasizes relationship-building, confidentiality, and adherence to security requirements, with a focus on meaningful interactions and measurable engagement outcomes.