Remote Member Engagement Specialist - Palliative Care

Tuesday Health, LLC; Brownsville (TX); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Remote work with onsite sessions

Comprehensive benefits

401(k) match

Job summary

Tuesday Health, LLC is seeking a Member Engagement Specialist to engage and enroll eligible health plan members in our supportive care services. You will educate members on our offerings and support ongoing engagement with the program, requiring strong communication skills and a patient-first approach.

The role focuses on telephonic outreach, providing high-quality member service, and achieving engagement targets while complying with privacy requirements.

Qualifications

• Minimum of three years in outreach, contact center, or customer service roles, preferably in healthcare.
• Excellent verbal communication and presentation skills.
• Strong organization, detail-oriented and self-driven.
• Ability to work independently and in a matrixed environment.

Responsibilities

• Utilize telephonic outreach to contact members and schedule a clinical assessment visit.
• Effectively communicate services, overcome objections, and answer questions.
• Connect members to services to meet their needs during initial outreach.
• Provide ongoing telephonic customer service to members and caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around enrollment and participation and meet targets.
• Adhere to information security and privacy requirements.
• Leverage reporting and dashboards to prioritize outreach.
• Meet or exceed engagement targets.

Skills

Customer service

Verbal communication

Outreach experience

CRM/EHR familiarity

Team collaboration

Tools

CRM software

EHR/EMR systems

Job description

Tuesday Health, LLC is seeking a Member Engagement Specialist to engage and enroll eligible health plan members in our supportive care services. You will educate members on our offerings and support ongoing engagement with the program, requiring strong communication skills and a patient-first approach.

The role focuses on telephonic outreach, providing high-quality member service, and achieving engagement targets while complying with privacy requirements.