Remote Engagement Manager - SaaS Delivery Lead

CSG; Chicago (IL); Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday

Job summary

CSG is seeking an Engagement Manager for remote work in the United States. You will lead end-to-end software implementation projects, coordinating with clients, technical teams, and stakeholders to ensure on-time, on-scope delivery within budget.

The role emphasizes executive communication, governance, and continuous improvement. You will mentor other project managers, drive delivery excellence, and contribute to CSG's practice enhancements while supporting a distributed team.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects.
• Strong understanding of project management principles (scope, schedule, budget, risk, issue, dependency, change, resource management).
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Excellent written and verbal communication, organization, and stakeholder management.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for initiation documents, delivery approaches, success criteria, and materials for reviews.
• Deliver projects within scope, schedule, budget, and quality standards.
• Manage risks, issues, dependencies, decisions, and changes with leadership.
• Facilitate workshops, status meetings, stakeholder forums, and decision sessions.
• Develop budgets and resource forecasts; track delivery against budget and forecast.

Skills

Project management

Stakeholder management

Leadership

Communication

Mentoring

Education

Bachelor's degree or equivalent experience

Job description

CSG is seeking an Engagement Manager for remote work in the United States. You will lead end-to-end software implementation projects, coordinating with clients, technical teams, and stakeholders to ensure on-time, on-scope delivery within budget.

The role emphasizes executive communication, governance, and continuous improvement. You will mentor other project managers, drive delivery excellence, and contribute to CSG's practice enhancements while supporting a distributed team.