Remote Engagement Lead - Software Implementations

CSG; Boston (MA); Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday 

And so much more!

Job summary

CSG is seeking an Engagement Manager for remote work in the United States. You will lead end-to-end software implementation projects, coordinating cross-functional teams and stakeholders to meet scope, schedule, and budget.

The role emphasizes governance, planning, and continuous improvement across multiple initiatives. The ideal candidate has 4+ years of experience in software delivery, strong communication, and leadership skills, with a focus on driving successful outcomes and mentoring others

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Demonstrated ability to provide leadership and direction in a collaborative, cross-functional environment.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; escape and resolve concerns with the appropriate account and delivery leaders.
• Select and apply appropriate delivery methods, tools, and governance practices.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Skills

Bachelor’s degree or equivalent work

4+ years project management

scope management

budget management

risk management

communication skills

leadership in cross-functional teams

mentoring project managers

Education

Bachelor’s degree or equivalent

Job description

CSG is seeking an Engagement Manager for remote work in the United States. You will lead end-to-end software implementation projects, coordinating cross-functional teams and stakeholders to meet scope, schedule, and budget.

The role emphasizes governance, planning, and continuous improvement across multiple initiatives. The ideal candidate has 4+ years of experience in software delivery, strong communication, and leadership skills, with a focus on driving successful outcomes and mentoring others