Remote Energy Efficiency Support Specialist

CLEAResult; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid vacation, sick, personal and ParE

Paid Volunteer Time

Employee Recognition Program

Employee Assistance Program

Access to on-demand training courses

Job summary

CLEAResult is hiring a remote Energy Efficiency Customer Support Specialist to assist utility customers with energy-saving programs and education. This role is not a typical call center; you will handle inbound/outbound calls, schedule visits, enroll customers, and provide tech support with multiple platforms while meeting performance metrics.

Applicants must have a High School Diploma or GED, type 35+ WPM, and at least 6 months in a customer-facing role (call center experience preferred).

Qualifications

• Experience handling inbound or outbound voice calls.
• Able to provide customer service across multiple platforms and channels.
• Typing speed of 35+ WPM.
• Sales-oriented with focus on customer service satisfaction.
• Ability to thrive in an intensive environment balancing customer support and multiple platforms.

Responsibilities

• Handle inbound and outbound calls for utility customers.
• Assist with visit scheduling, enrollment, and program education.
• Provide tech support and online assistance across multiple platforms.
• Adhere to scripts and use talking points while meeting performance metrics.

Skills

Inbound/outbound calls

Customer service

Typing 35+ WPM

Sales-oriented

Multitasking across platforms

Education

High School Diploma or GED

Job description

CLEAResult is hiring a remote Energy Efficiency Customer Support Specialist to assist utility customers with energy-saving programs and education. This role is not a typical call center; you will handle inbound/outbound calls, schedule visits, enroll customers, and provide tech support with multiple platforms while meeting performance metrics.

Applicants must have a High School Diploma or GED, type 35+ WPM, and at least 6 months in a customer-facing role (call center experience preferred).