Energy Efficiency Customer Support Specialist (Fully Remote)

CLEAResult; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Parental leave

Employee training

On-demand training courses

Job summary

CLEAResult in the United States is seeking a customer care specialist to support energy efficiency programs. You will handle inbound calls from utility customers, assist with scheduling, enrollment, education, and status updates, and adapt to different scripts across multiple utilities.

This role requires a High School Diploma or GED, 6+ months in customer-facing work, and the ability to type 35+ WPM. It offers remote work, a benefits package, 401(k) with match, PTO, parental leave, and ongoing

Qualifications

• High School Diploma or GED required.
• 6+ months customer-facing experience required.
• Ability to type 35+ WPM and thrive in a metrics-driven environment.
• Comfort with a committed schedule, set breaks, and remote work setup.

Responsibilities

• Handle inbound calls from utility customers to support energy efficiency programs.
• Provide services such as scheduling, enrollment, education, tech support, and status updates.
• Work with multiple utilities and platforms, adapting to different scripts and interaction types.

Skills

Customer service

Typing 35 WPM

Remote work

Scheduling & enrollment

Education & tech support

Education

High School Diploma or GED

Job description

• Handle inbound calls from utility customers to support energy efficiency programs.
• Provide services such as scheduling, enrollment, education, tech support, and status updates.
• Work with multiple utilities and platforms, adapting to different scripts and interaction types.

Qualifications:

• High School Diploma or GED required; 6+ months customer-facing experience needed.
• Ability to type 35+ WPM and thrive in a metrics-driven environment.
• Comfort with a committed schedule, set breaks, and remote work setup.
• Medical, dental, vision insurance, 401(k) with match, paid time off, and parental leave.
• Employee recognition program and access to on-demand training courses.

CLEAResult

CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future. As the largest provider of energy solutions in North America with offices in over 60 cities, they foster a people-first culture built on trust and transparency.