Remote Energy-Efficiency Support Pro

CLEAResult Consulting; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health plan concierge

401(k) with company match

Paid time off

Volunteer time

Employee recognition program

Employee assistance program

On-demand training

Job summary

CLEAResult is seeking a motivated Energy Efficiency Customer Support Specialist to join a remote team. This role supports utility customers in saving energy, enabling home improvements, and contributing to climate-positive goals through dedicated customer service across multiple platforms.

You will handle inbound calls, navigate scripts, and provide enrollment support, education, and technical help while maintaining a customer-first approach and meeting performance metrics.

Qualifications

• Minimum of 6 months of experience in a customer-facing environment.
• Call Center experience in an inbound/outbound sales environment preferred.
• Sales-oriented with a focus on customer service satisfaction.
• "How can I help you?" attitude.

Responsibilities

• Support multiple programs across multiple platforms, providing a range of services including customer service, enrollment, program offering education, tech support, online support, and/or status updates.
• Handle calls from diverse utility customers with varying service needs.
• Navigate a wide range of scripts, talking points, or usage guides.
• Some programs involve chat or email interactions.
• Access personal performance data and progress in real time.

Skills

Inbound call handling

Customer service

Communication skills

Typing 35+ WPM

Education

High School Diploma or GED

Job description

CLEAResult is seeking a motivated Energy Efficiency Customer Support Specialist to join a remote team. This role supports utility customers in saving energy, enabling home improvements, and contributing to climate-positive goals through dedicated customer service across multiple platforms.

You will handle inbound calls, navigate scripts, and provide enrollment support, education, and technical help while maintaining a customer-first approach and meeting performance metrics.