Remote Energy CSR | Billing & Service Support

AppleOne Employment Services; Lexington (KY); A distancia; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company equipment provided

Training and ongoing support

Descripción de la vacante

AppleOne Employment Services is seeking a Remote Call Center CSR in the Lexington, KY area for a contract position supporting energy and utilities customers. You will handle billing questions, account updates, service requests, and outage information from a home office, with company-provided equipment and training.

Candidates must live within 40 miles of Lexington and be able to report onsite when required; the role emphasizes problem-solving, professional communication, and accuracy in a

Formación

• 3–5 years of customer service experience preferred.
• Must type at least 65 words per minute.
• Must report onsite when required.
• Must have reliable wired internet access.

Responsabilidades

• Handle a high volume inbound calls with professional service.
• Assist with billing questions, payments, and account updates.
• Process service connections, transfers, and disconnections.
• Troubleshoot basic service issues and outages.
• Document interactions accurately across systems.
• Meet call center quality, productivity, attendance and confidentiality standards.

Conocimientos

Customer service

Call center experience

Communication

Typing 65 wpm

Problem solving

Attention to detail

Herramientas

CRM systems

Descripción del empleo

AppleOne Employment Services is seeking a Remote Call Center CSR in the Lexington, KY area for a contract position supporting energy and utilities customers. You will handle billing questions, account updates, service requests, and outage information from a home office, with company-provided equipment and training.

Candidates must live within 40 miles of Lexington and be able to report onsite when required; the role emphasizes problem-solving, professional communication, and accuracy in a