Remote Utility Support Specialist

AppleOne Employment Services; Lexington (KY); Remote; USD 28,000 - 39,000; Part time

Job summary

AppleOne Employment Services is seeking a Customer Service Representative for a remote contract position near Lexington, KY (within 40 miles of 40511). The role handles high-volume inbound calls, billing inquiries, and service updates, with potential onsite reporting if needed.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to work independently in a remote setup with a reliable internet connection.

Qualifications

• In-state residency within 40 miles of Lexington, KY 40511.
• Previous customer service experience, preferably in a call center or high-volume environment.
• Strong verbal and written communication skills.
• Ability to multitask with attention to detail.
• Comfortable navigating computer systems and documenting interactions.
• Ability to problem-solve and resolve customer concerns professionally.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable remote workspace.

Responsibilities

• Answer a high volume of inbound customer calls professionally.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with Client's field operations when necessary.
• Educate customers about utility programs, energy-saving initiatives, and available assistance programs.
• Investigate and resolve customer concerns while complying with Client policies and regulatory requirements.
• Accurately document customer interactions and account activities in company systems.
• Follow established call handling procedures, quality standards, and performance metrics.
• Support outage communications with updates and guidance during service interruptions.
• Escalate complex issues to supervisors or specialized departments as needed.
• Maintain confidentiality of customer and Client information.
• Participate in training, coaching sessions, and team meetings to stay current on Client policies and services.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Job description

AppleOne Employment Services is seeking a Customer Service Representative for a remote contract position near Lexington, KY (within 40 miles of 40511). The role handles high-volume inbound calls, billing inquiries, and service updates, with potential onsite reporting if needed.

Ideal candidates have prior customer service experience, strong communication skills, and the ability to work independently in a remote setup with a reliable internet connection.