Remote Call Center CSR

AppleOne Employment Services; Lexington (KY); Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Company equipment provided

Training and ongoing support

Job summary

AppleOne Employment Services is seeking a Remote Call Center CSR in the Lexington, KY area for a contract position supporting energy and utilities customers. You will handle billing questions, account updates, service requests, and outage information from a home office, with company-provided equipment and training.

Candidates must live within 40 miles of Lexington and be able to report onsite when required; the role emphasizes problem-solving, professional communication, and accuracy in a

Qualifications

• 3–5 years of customer service experience preferred.
• Must type at least 65 words per minute.
• Must report onsite when required.
• Must have reliable wired internet access.

Responsibilities

• Handle a high volume inbound calls with professional service.
• Assist with billing questions, payments, and account updates.
• Process service connections, transfers, and disconnections.
• Troubleshoot basic service issues and outages.
• Document interactions accurately across systems.
• Meet call center quality, productivity, attendance and confidentiality standards.

Skills

Customer service

Call center experience

Communication

Typing 65 wpm

Problem solving

Attention to detail

Tools

CRM systems

Job description

Job Summary

Remote Call Center CSR opportunity available for customer service professionals in the Lexington, KY area. This contract/temporary role supports customers in the energy and utilities industry, helping residential and commercial callers with billing, account updates, service requests, and general questions related to gas and electric services.

This is a work-from-home position with company-provided computer equipment, training, and ongoing support. The environment is fast-paced, customer-focused, and team-oriented, with supportive leadership and clear performance expectations. This is a strong opportunity for candidates who enjoy problem-solving, helping customers, and gaining experience in an essential services industry.

Candidates must live within 40 miles of Lexington, KY and be available to report onsite when needed.

Key Responsibilities

• Handle a high volume of inbound customer calls while providing professional, courteous, and accurate service.
• Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
• Process new service connections, transfers, disconnections, and related customer account changes.
• Troubleshoot basic service concerns, answer outage-related questions, and provide accurate information about gas and electric services.
• Navigate multiple computer systems while documenting customer interactions clearly and accurately.
• Meet call center quality, productivity, attendance, and performance standards while maintaining customer confidentiality.

Compensation and Benefits

• Pay rate: $24.00 per hour.
• Position type: Contract/temporary.
• Work arrangement: Remote work from home, with onsite reporting required when necessary.
• Location requirement: Must reside within 40 miles of 2001 Mercer Road, Lexington, KY 40511.
• Equipment: Company-provided computer equipment.
• Training and ongoing support provided.
• Opportunity to gain experience in the energy and utilities industry.

Required Qualifications and Skills

• Support inbound customer service calls for residential and commercial utility customers.
• Resolve billing, account management, payment, service, and outage-related inquiries.
• Accurately document customer interactions while navigating multiple systems.
• Maintain professional service standards in a high-volume remote call center environment.
• 3 to 5 years of customer service experience preferred based on experience level.
• Previous customer service experience required.
• Call center experience strongly preferred.
• Must type a minimum of 65 words per minute.
• Must complete a 3-minute onscreen typing assessment during the application process.
• Strong computer skills with the ability to navigate multiple systems at once.
• Excellent verbal communication, active listening, problem-solving, and customer care skills.
• Strong attention to detail and accurate data entry skills.
• Ability to work independently and stay productive in a remote environment.
• Must have reliable, hard-wired internet access. Wi-Fi-only connections are not acceptable.
• Must have a quiet, professional workspace suitable for customer calls.
• Must reside within 40 miles of the Lexington, KY office location.
• Must be available to report onsite when required.

Preferred Qualifications

• Prior inbound call center experience.
• Experience supporting customers in utilities, energy, telecommunications, financial services, or another high-volume regulated service environment.
• Experience handling billing questions, payment arrangements, account updates, and service-related customer issues.
• Strong ability to remain calm and professional during challenging customer interactions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.