Remote Utility Customer Support Specialist

AppleOne Employment Services; Columbus (OH); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Training and coaching

Job summary

AppleOne Employment Services is hiring a Customer Service Representative for a remote role based in Columbus, OH. The position involves handling inbound/outbound calls, assisting with billing and service requests, and supporting customers across residential and commercial accounts.

The role requires delivering professional, accurate, and timely support, with on-site reporting when necessary due to work-from-home contingencies. Pay is $24/hr, with a 13-week assignment and E-Verify compliance.

Qualifications

• Handle high volume inbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with field operations when necessary.

Responsibilities

• Handle a high volume of inbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with field operations when necessary.

Job description

AppleOne Employment Services is hiring a Customer Service Representative for a remote role based in Columbus, OH. The position involves handling inbound/outbound calls, assisting with billing and service requests, and supporting customers across residential and commercial accounts.

The role requires delivering professional, accurate, and timely support, with on-site reporting when necessary due to work-from-home contingencies. Pay is $24/hr, with a 13-week assignment and E-Verify compliance.