Remote Utility Customer Care Specialist

AppleOne Employment Services; Chester (VA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Remote work

Occasional onsite attendance

Medical benefits

401k

E-Verify

Job summary

AppleOne Employment Services seeks a WFH Customer Service Representative for a contract/temporary role supporting residential and commercial energy customers. You will handle high-volume calls, resolve billing questions, process service changes, and document interactions in our systems.

Ideal candidates have 1–2 years of experience, strong communication skills, and the ability to work independently in a remote setting with a reliable internet connection.

Qualifications

• 1 to 2 years of customer service or call center experience preferred.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to manage high-volume inbound calls with professionalism.

Responsibilities

• Answer a high volume of inbound customer calls in a professional, courteous, and timely manner.
• Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
• Process requests for new service, transfers, disconnections, and changes to customer accounts.
• Troubleshoot basic service-related issues and coordinate with internal teams or field personnel when needed.
• Document customer interactions accurately while following company policies and regulatory guidelines.
• Provide outage-related information, explain available utility programs, and address complex concerns as needed.

Skills

Verbal communication

Written communication

Problem solving

Remote work

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

AppleOne Employment Services seeks a WFH Customer Service Representative for a contract/temporary role supporting residential and commercial energy customers. You will handle high-volume calls, resolve billing questions, process service changes, and document interactions in our systems.

Ideal candidates have 1–2 years of experience, strong communication skills, and the ability to work independently in a remote setting with a reliable internet connection.