Remote Energy Billing & Customer Care Specialist

AppleOne Employment Services; Chester (VA); Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Training Provided

Job summary

AppleOne Employment Services is seeking a WFH Call Center Representative to support customer care in the energy and utilities sector. This remote contract role suits someone who thrives on helping customers, solving problems, and working in a high-volume call center.

You will handle inbound calls, assist with billing and account needs, and document interactions. Training is provided, and you must reside within commuting distance of the Chester, VA area.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• 1–2 years of call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable in a fast-paced high-volume call center.

Responsibilities

• Handle inbound customer service calls in a professional, accurate manner.
• Assist customers with billing questions, account maintenance, and service changes.
• Provide information about utility programs and outage updates.
• Document interactions and resolutions across systems.
• Meet quality, productivity, and customer-satisfaction goals.

Skills

Customer service

Communication

Typing

Multitasking

Data entry

Education

High School Diploma or GED

Tools

CRM software

Job description

AppleOne Employment Services is seeking a WFH Call Center Representative to support customer care in the energy and utilities sector. This remote contract role suits someone who thrives on helping customers, solving problems, and working in a high-volume call center.

You will handle inbound calls, assist with billing and account needs, and document interactions. Training is provided, and you must reside within commuting distance of the Chester, VA area.