Remote Endpoint & VDI Analytics Analyst II

First Citizens Bank; North Carolina; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Business Systems Analyst II to join the Digital Workplace Device Engineering team in a remote capacity. You will support endpoint, mobile, and virtual desktop technologies and partner with engineering, operations, and stakeholders to align solutions with business objectives.

The ideal candidate will bring strong data analysis, requirements gathering, and reporting skills, plus experience with Agile delivery and IT operations in financial services.

Qualifications

• Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support.
• High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support.

Responsibilities

• Data Analysis - Sources, compiles, and interprets data from endpoint management, virtual desktop, and digital employee experience platforms. Analyzes operational trends, service performance, device compliance, and user experience metrics. Effectively communicates findings and recommendations to engineering and leadership teams.
• Identifying Requirements - Collaborates with Device Engineering teams to gather, analyze, and document business and technical requirements. Identifies opportunities to improve endpoint, mobile, and VDI processes through automation, standardization, and operational efficiencies. Assists in validating solutions through testing, analysis, and stakeholder feedback.
• Reporting - Develops and maintains reporting and dashboards related to endpoint health, device compliance, software deployment, user experience, and operational performance. Identifies trends, risks, and opportunities for service improvement and process optimization.
• System Support - Provides operational and analytical support for Digital Workplace platforms and services. Assists with investigation and resolution of complex issues, supports continuous service improvement initiatives, and helps ensure a high-quality end-user experience across endpoint, mobile, and virtual desktop environments.

Skills

Data analysis

Requirements gathering

Reporting

Communication

Collaboration

Agile

Endpoint management

Education

Bachelor's degree

High school diploma or GED

Tools

Jira

Confluence

Azure DevOps

Job description

First Citizens Bank is seeking a Business Systems Analyst II to join the Digital Workplace Device Engineering team in a remote capacity. You will support endpoint, mobile, and virtual desktop technologies and partner with engineering, operations, and stakeholders to align solutions with business objectives.

The ideal candidate will bring strong data analysis, requirements gathering, and reporting skills, plus experience with Agile delivery and IT operations in financial services.