Business Systems Analyst II

First Citizens Bank; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

First Citizens Bank is seeking an Analytics & Systems Support Analyst to provide advanced technical and operational business system support. You will perform needs assessments, implement specifications, and produce reporting and dashboards to support bank objectives.

The role may guide less experienced analysts, participate in testing or development, and help improve end-user experiences through data-driven insights and collaboration with IT and business units.

Qualifications

• Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support
• Or High School Diploma or GED with 6 years in Systems Support, or Analytics, or Operational Support
• Experience gathering requirements and producing meaningful reporting and dashboards

Responsibilities

• Data Analysis: Sources, compiles, and interprets data; analyzes data for accuracy and efficiency; communicates outputs.
• System Support: Provides daily technical support for systems; responds to inquiries; improves end-user experience.
• Identifying Requirements: Determines system requirements and communicates them via specs, reports or project plans.
• Reporting: Produces reports based on data analysis, user input, and testing; identifies patterns and improvements.

Skills

Data analysis

System support

Requirements gathering

Reporting

Education

Bachelor's Degree

High School Diploma/GED

Tools

Jira

Confluence

Azure DevOps

Job description

Overview

This position is responsible for providing advanced technical and operational business system support. Performs needs assessments to determine business requirements, and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group.

Responsibilities & Qualifications

Duties & Responsibilities:

Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.

System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.

Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.

Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.

Qualifications

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

• 2+ years working with infrastructure, endpoint, workplace, or engineering teams within the financial industry
• 3+ years operating in an Agile delivery environment
• 1+ years using Jira, Confluence, or Azure DevOps
• Experience gathering requirements, analyzing operational processes, and producing meaningful reporting and dashboards
• Familiarity with endpoint management platforms, virtual desktop technologies, or digital employee experience solutions
• Understanding of IT operations, device lifecycle management, and enterprise support processes
• Familiarity with FFIEC Architecture, Infrastructure, and Operations guidance and application of regulatory requirements to technology operations
• Working knowledge of Device / Endpoint Management technologies is preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.