Remote Customer Experience Specialist

United Chemical; Fillmore (CA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote-friendly

Professional development opportunities

Job summary

United Chemical is hiring a Customer Service Representative to be the first point of contact for our customers. You will address inquiries, provide product information, and resolve issues while collaborating with internal teams to improve service processes.

Your role requires strong verbal and written communication, empathy in difficult situations, and proficiency with CRM tools. This is a full-time, remote position offering growth opportunities and a supportive, inclusive workplace.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations with empathy and professionalism.
• Proficiency with customer service software and tools.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order status, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns and improve service processes.
• Provide feedback on customer trends and issues to help enhance products and services.
• Uphold company policies and procedures while delivering exceptional customer service.
• Participate in training and development opportunities to enhance skills and knowledge.

Skills

Customer service

Communication

Empathy

CRM software

Attention to detail

Tools

CRM software

Job description

United Chemical is hiring a Customer Service Representative to be the first point of contact for our customers. You will address inquiries, provide product information, and resolve issues while collaborating with internal teams to improve service processes.

Your role requires strong verbal and written communication, empathy in difficult situations, and proficiency with CRM tools. This is a full-time, remote position offering growth opportunities and a supportive, inclusive workplace.