Remote SaaS Support Specialist — Public Safety

First Due; United States; Remote; USD 49,500 - 60,500; Full time

Job summary

First Due is seeking a Customer Support Representative to provide assistance to fire and EMS agencies in the U.S. This remote position requires 1–3 years of experience in customer service or technical support.

Responsibilities include managing support inquiries, troubleshooting software-related issues, and communicating effectively with customers. The ideal candidate will have strong communication and analytical skills, along with experience using CRM platforms like Zendesk.

Qualifications

• 1–3 years of experience in product support, technical support, or customer service.
• Excellent interpersonal, written, and verbal communication skills.
• Self‑motivated with the ability to work independently and collaboratively.

Responsibilities

• Serve as the first point of contact for customer support inquiries.
• Own customer issues from intake through resolution.
• Prioritize and manage multiple support cases.

Skills

Product support experience

Technical support

Customer service skills

Technical troubleshooting

Communication skills

Tools

Zendesk

Jira

Job description

First Due is seeking a Customer Support Representative to provide assistance to fire and EMS agencies in the U.S. This remote position requires 1–3 years of experience in customer service or technical support.

Responsibilities include managing support inquiries, troubleshooting software-related issues, and communicating effectively with customers. The ideal candidate will have strong communication and analytical skills, along with experience using CRM platforms like Zendesk.