Remote Customer Care Specialist — 24/7 Dispatch & Leads

Servpro Industries; United States; On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Health benefits from day 1

401(k) with company match

Profit sharing plan

Paid time off

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO National Call Center seeks a Customer Care Specialist for a remote, 40-hour week. You will support customers in urgent property emergencies, qualify leads, and dispatch to SERVPRO franchises across North America.

The role requires strong communication, multi-system navigation, and ability to work well under pressure during storm responses. Flexibility for overtime and holidays is required, with compensation described as hourly pay and benefits including health, 401(k) match, and paid

Qualifications

• Minimum 1 year of customer service experience; call center preferred.
• Excellent verbal and written communication with professional tone.
• Ability to listen, ask effective questions and decide quickly.
• Strong organizational skills and attention to detail.
• Ability to navigate multiple systems (Outlook, CRM) in a multi-screen setup.

Responsibilities

• Handle high volumes of inbound/outbound calls with performance metrics.
• Represent the SERVPRO franchise network during urgent situations.
• Capture and process job leads for franchise partners in real time.
• Dispatch leads based on territory, status, and requirements.
• Provide surge coverage during large weather events.

Skills

Customer service

Verbal communication

Written communication

Active listening

Multi-screen work

Typing 40 WPM

Team player

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Outlook

CRM platforms

Windows 11

Job description

SERVPRO National Call Center seeks a Customer Care Specialist for a remote, 40-hour week. You will support customers in urgent property emergencies, qualify leads, and dispatch to SERVPRO franchises across North America.

The role requires strong communication, multi-system navigation, and ability to work well under pressure during storm responses. Flexibility for overtime and holidays is required, with compensation described as hourly pay and benefits including health, 401(k) match, and paid