Remote EMEA API & Integration Specialist

Inclusively Remote; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation

Home office stipend

Apple laptops provided

Training budget

Maternity & Paternity leave

Team offsites

Job summary

Constructor.io is seeking a Technical Integration Specialist to support customers wiring their websites and apps to our AI-first ecommerce search platform. You will guide onboarding, educate on REST-based APIs, and help resolve integration issues in collaboration with Customer Success teams.

You’ll configure catalogs, assist with open-source libraries, and serve as the liaison between customers and technical resources. This fully remote role supports teams worldwide.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support – Collaborating with customers to understand their technical integration needs and assist them through the integration process
• API and library education – Providing expert guidance on integrating with Constructor’s APIs and utilizing open source libraries
• Troubleshooting – Helping resolve technical challenges and integration issues alongside Customer Success teams
• Index configuration – Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
• Communication – Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
• Process improvement – Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

Skills

Customer support

REST-based APIs

Communication

Problem solving

Detail oriented

Tools

Postman

Browser dev tools

API clients

Logs

Job description

Constructor.io is seeking a Technical Integration Specialist to support customers wiring their websites and apps to our AI-first ecommerce search platform. You will guide onboarding, educate on REST-based APIs, and help resolve integration issues in collaboration with Customer Success teams.

You’ll configure catalogs, assist with open-source libraries, and serve as the liaison between customers and technical resources. This fully remote role supports teams worldwide.