Remote EMEA Technical Integration Engineer

Constructor; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation time

Work from home stipend

Apple laptops provided

Training and development budget

Maternity & Paternity leave

Regular team offsites

Job summary

Constructor is seeking a Technical Integration Specialist to support e-commerce customers as they integrate their sites with the Constructor platform. You will guide onboarding, educate on APIs and open source libraries, and troubleshoot integration issues across global customers.

You will configure catalogs, respond to technical inquiries, and contribute to improving integration docs and onboarding processes. This is a fully remote role with a focus on scalable, customer-centric success.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their integration needs and assist them through the integration process.
• API and library education - Providing expert guidance on integrating with Constructor’s APIs and utilizing open source libraries.
• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

Customer support

API knowledge

Communication skills

Problem-solving

Attention to detail

Tools

Postman

Browser dev tools

Job description

Constructor is seeking a Technical Integration Specialist to support e-commerce customers as they integrate their sites with the Constructor platform. You will guide onboarding, educate on APIs and open source libraries, and troubleshoot integration issues across global customers.

You will configure catalogs, respond to technical inquiries, and contribute to improving integration docs and onboarding processes. This is a fully remote role with a focus on scalable, customer-centric success.