Remote Integration Engineer — API & Onboarding Expert

Inclusively Remote; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation

Work from home stipend

Apple laptops provided

Training budget

Parental leave

Job summary

Constructor, an AI-first ecommerce search and discovery platform, is seeking an Integration Engineer to improve the e-commerce experience for hundreds of millions of users worldwide. You will provide first-level technical support to customers as they integrate their websites and mobile apps with Constructor’s platform.

Key duties include onboarding collaboration, API guidance, troubleshooting, index configuration, and documentation to enhance onboarding and support.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support– Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education– Providing expert guidance on integrating with Constructor’s APIs and utilizing open source libraries.
• Troubleshooting– Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration– Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication– Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement– Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

REST APIs

APIs & integration

Communication skills

Problem solving

Detail-oriented

Open source concepts

Postman

Browser DevTools

Tools

Postman

JSON/CSV

DevTools

Job description

Constructor, an AI-first ecommerce search and discovery platform, is seeking an Integration Engineer to improve the e-commerce experience for hundreds of millions of users worldwide. You will provide first-level technical support to customers as they integrate their websites and mobile apps with Constructor’s platform.

Key duties include onboarding collaboration, API guidance, troubleshooting, index configuration, and documentation to enhance onboarding and support.