Remote Technical Integration Specialist — API Onboarding & Support

Constructor; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation

Work from home stipend

Apple laptops provided

Training and development budget

Maternity & Paternity leave

Job summary

Constructor is seeking a Technical Integration Specialist to enhance the e-commerce experience for customers worldwide by guiding integrations with our platform. You will support onboarding, educate on APIs, troubleshoot issues, configure catalogs, and communicate across teams to resolve technical challenges.

The role is fully remote, with a focus on helping hundreds of millions of users through scalable, high-quality technical support and documentation improvements.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their integration needs and guide them through the process.
• API and library education - Providing guidance on integrating with Constructor's APIs and using open source libraries.
• Troubleshooting - Resolving technical challenges and integration issues with the Customer Success teams.
• Index configuration - Assisting customers to configure catalogs, facets, sort orders, and retrieving results.
• Communication - Liaising between customers and technical resources with clear, prompt responses.
• Process improvement - Documenting interactions and solutions to improve docs and onboarding.

Skills

REST APIs

Communication

Problem solving

Detail-oriented

Tools

Postman

Browser dev tools

Job description

Constructor is seeking a Technical Integration Specialist to enhance the e-commerce experience for customers worldwide by guiding integrations with our platform. You will support onboarding, educate on APIs, troubleshoot issues, configure catalogs, and communicate across teams to resolve technical challenges.

The role is fully remote, with a focus on helping hundreds of millions of users through scalable, high-quality technical support and documentation improvements.