Remote Integration Engineer for AI-Powered E-Commerce

Partner Company; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited vacation

Home office stipend

Apple laptop provided

Annual learning budget

Team offsites

Job summary

Partner Company is seeking a remote, customer-focused technical support specialist to guide customers through onboarding, API usage, and data integrations for an AI-powered search and discovery platform. You will help e-commerce clients implement the platform across websites and apps, ensuring smooth technical adoption and ongoing success.

The role emphasizes proactive problem solving, clear communication, and collaboration with cross-functional teams.

Qualifications

• Experience in customer or technical support for software/SaaS.
• Strong problem-solving and proactive communication with customers.
• Comfort with remote work and collaborating with diverse teams.

Responsibilities

• Support customers during technical onboarding, guiding them on REST APIs and data formats.
• Investigate and troubleshoot integration issues, collaborating with customer success and specialists.
• Document interactions and help improve technical docs and onboarding materials.

Skills

REST APIs

JSON/CSV

Debugging tools

Customer-focused support

Job description

Partner Company is seeking a remote, customer-focused technical support specialist to guide customers through onboarding, API usage, and data integrations for an AI-powered search and discovery platform. You will help e-commerce clients implement the platform across websites and apps, ensuring smooth technical adoption and ongoing success.

The role emphasizes proactive problem solving, clear communication, and collaboration with cross-functional teams.