Remote API & Integration Specialist

OpenKrill; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation

Work from home stipend

Apple laptops provided

Training and development budget

Maternity & Paternity leave

Regular team offsites

Job summary

Constructor.io is seeking a Technical Integration Specialist to improve the ecommerce experience for hundreds of millions of users by guiding customers through integrating our platform with their websites and mobile apps.

You will onboard customers, educate them on REST APIs and our libraries, troubleshoot issues, configure catalogs and search facets, and liaise with technical teams to document solutions and improve onboarding.

Qualifications

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Onboarding support - Collaborating with customers to understand their integration needs and guide them through the process.
• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

REST APIs

Communication

Problem solving

Detail oriented

Open source libraries

Tools

Postman

Browser DevTools

Job description

Constructor.io is seeking a Technical Integration Specialist to improve the ecommerce experience for hundreds of millions of users by guiding customers through integrating our platform with their websites and mobile apps.

You will onboard customers, educate them on REST APIs and our libraries, troubleshoot issues, configure catalogs and search facets, and liaise with technical teams to document solutions and improve onboarding.