Integration Engineer (Fully Remote)

Partner Company; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited vacation

Home office stipend

Apple laptop provided

Annual learning budget

Team offsites

Job summary

Partner Company is seeking a remote, customer-focused technical support specialist to guide customers through onboarding, API usage, and data integrations for an AI-powered search and discovery platform. You will help e-commerce clients implement the platform across websites and apps, ensuring smooth technical adoption and ongoing success.

The role emphasizes proactive problem solving, clear communication, and collaboration with cross-functional teams.

Qualifications

• Experience in customer or technical support for software/SaaS.
• Strong problem-solving and proactive communication with customers.
• Comfort with remote work and collaborating with diverse teams.

Responsibilities

• Support customers during technical onboarding, guiding them on REST APIs and data formats.
• Investigate and troubleshoot integration issues, collaborating with customer success and specialists.
• Document interactions and help improve technical docs and onboarding materials.

Skills

REST APIs

JSON/CSV

Debugging tools

Customer-focused support

Job description

• You will help e-commerce businesses integrate their websites and mobile apps with an AI-powered search and product discovery platform.
• You'll work closely with customers to understand technical needs and guide implementation processes.

What You'll Do:

• Support customers throughout technical onboarding, guiding them on REST APIs, web services, and integration best practices.
• Investigate and troubleshoot technical integration issues, collaborating with customer success teams and specialists.
• Document interactions and contribute to improving technical documentation and onboarding materials.

Who You Are:

• You have proven experience in customer or technical support, ideally in a software or SaaS environment.
• You possess working knowledge of REST APIs, structured data formats like JSON and CSV, and debugging tools.
• You're a proactive problem-solver with strong communication skills and a customer-oriented mindset.
• Enjoy fully remote work and unlimited vacation, with at least three weeks encouraged annually.
• Receive a home office stipend, company-provided Apple laptop, and annual learning budget.
• Join a collaborative culture with regular team offsites and professional growth opportunities.

Partner Company

Our partner provides an AI-powered search and product discovery platform for e-commerce businesses. They foster a collaborative, international engineering culture that values continuous learning and innovation.