Remote Email Marketing Operations Lead

Contributor Development Partnership, PBC; Boston (MA); Remote; USD 70,000 - 80,000; Full time

Job summary

CDP, a Boston-based nonprofit organization, seeks an Email Marketing Operations Manager to lead end-to-end email production in Iterable and oversee the two Email Production Specialists on the team. You will ensure high‑quality HTML/CSS, accurate segmentation, and timely campaign deployment for MSB stations.

You will partner with SMFS, Digital Production, client services, data, and technology teams to execute campaigns at scale, while maintaining a strong focus on deliverability, testing, and

Qualifications

• Three or more years of hands-on experience producing and managing complex email marketing campaigns.
• Experience building, testing, and deploying campaigns in an email service provider or marketing automation platform.
• Strong HTML and CSS skills, including experience troubleshooting responsive email content.
• Experience with segmentation, personalization, dynamic content, templates, and automated journeys.
• Working knowledge of email deliverability metrics and troubleshooting practices.
• Experience managing quality assurance, proofing, and approval processes.
• Strong organizational skills and the ability to manage multiple campaigns and deadlines.
• Exceptional attention to detail and commitment to accurate execution.
• Strong written and verbal communication skills.
• Ability to document workflows and explain technical concepts clearly.
• Ability to work independently and collaboratively in a remote environment.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Coach and mentor the Email Production Specialists on the team, fostering a culture of precision and accountability.
• Build, test, schedule, and deploy email campaigns in Iterable.
• Manage segmentation, dynamic content, catalogs, templates, snippets, and station-specific variations.
• Write, edit, and troubleshoot responsive HTML and CSS for email.
• Coordinate campaign assets, deadlines, proofs, and approvals for the email calendar.
• Conduct quality assurance of copy, creative, links, tracking, and personalization.
• Monitor deliverability metrics and coordinate corrective actions.
• Support IP warming and onboarding activities for new MSB stations.
• Track station participation for all solicitations.
• Maintain campaign documentation and operating procedures.
• Identify and implement improvements for quality, efficiency, and scalability.
• Serve as the primary operational contact for email production questions and escalations.

Skills

Email marketing

Campaign management

HTML/CSS

Iterable

Segmentation

Personalization

Quality assurance

Deliverability metrics

Copy editing

Remote collaboration

Education

Bachelor’s degree or equivalent

Tools

Iterable

Salesforce

ESP/Marketing automation

Job description

CDP, a Boston-based nonprofit organization, seeks an Email Marketing Operations Manager to lead end-to-end email production in Iterable and oversee the two Email Production Specialists on the team. You will ensure high‑quality HTML/CSS, accurate segmentation, and timely campaign deployment for MSB stations.

You will partner with SMFS, Digital Production, client services, data, and technology teams to execute campaigns at scale, while maintaining a strong focus on deliverability, testing, and