Marketing Operations Leader — Email & Lifecycle

Apple Inc.; Santa Clara (CA); On-site; USD 186,000 - 279,000; Full time

Job summary

Apple Inc. in Culver City, CA is seeking a Marketing Operations Manager to lead a team focused on email template development, campaign production support, and scalable email operations across Apple services.

The role emphasizes building modular templates, ensuring reliable campaign execution, and reducing operational risk in high-volume CRM programs. The ideal candidate has deep experience in email production, marketing tech, and leading technical teams, with strong collaboration across

Qualifications

• 10+ years of experience in email production, CRM operations, lifecycle marketing, marketing technology, production engineering, or a related field.
• Experience leading a team of 3-5 full-time employees.
• Experience managing vendor relationships.
• Experience managing email template developers, production operations teams, support engineers, or technical campaign teams.
• Strong understanding of HTML/CSS email development, modular template systems, dynamic content, personalization, localization, and QA processes.
• Experience leading production support, incident management, root-cause analysis, and operational improvement programs.
• Strong cross-functional leadership skills with ability to influence engineering, marketing, QA, analytics, and business stakeholders.
• Ability to balance execution speed with quality, reliability, risk management, and long-term scalability.
• Strong communication skills, especially in high-pressure production or executive-facing situations.

Responsibilities

• Lead and manage a team responsible for email template development, campaign production support, and operational issue resolution.
• Own the development and maintenance of modular, scalable, reusable email templates across multiple campaign types, regions, and business needs.
• Partner closely with Marketing, Product, Engineering, QA, Analytics, Privacy, and Operations teams to ensure campaigns launch accurately, reliably, and on time.
• Build and improve production support processes, including intake, triage, escalation, incident response, root-cause analysis, and prevention planning.
• Establish clear SLAs, operating rhythms, dashboards, and reporting mechanisms to improve operational visibility and reliability.
• Identify recurring production issues and partner with engineering teams to address systemic platform, workflow, or template problems.
• Coach and develop team members, create clear ownership models, and raise the technical and operational bar for the organization.
• Communicate clearly with senior stakeholders during incidents, escalations, roadmap discussions, and operational reviews.

Skills

HTML/CSS email development

Leadership

Campaign operations

Vendor management

Incident management

Localization

Analytics

Tools

ESP platforms

CRM platforms

Campaign tooling

Job description

Apple Inc. in Culver City, CA is seeking a Marketing Operations Manager to lead a team focused on email template development, campaign production support, and scalable email operations across Apple services.

The role emphasizes building modular templates, ensuring reliable campaign execution, and reducing operational risk in high-volume CRM programs. The ideal candidate has deep experience in email production, marketing tech, and leading technical teams, with strong collaboration across