Remote-Eligible Senior Services Operations & Quality Lead

Casa Central; Chicago (IL); On-site; USD 59,000 - 72,000; Full time

Job summary

Casa Central in Chicago, IL seeks a Senior Service Manager to coordinate performance and quality improvement across Senior Services programs. You will supervise staff, ensure compliance with IDOA codes, and act as CRR point person.

This role requires a bachelor's degree in social work or related field, experience in in-home care or elderly services, and strong leadership with data-driven decision-making. Proficiency in Microsoft Office and bilingual Spanish/English are highly valued.

Qualifications

• Bachelor's degree in social work, health or human services or related field required.
• Prior experience in in-home care services and with older adult populations preferred.
• Prior supervisory or program management experience preferred.

Responsibilities

• Coordinate and facilitate performance and quality improvement activities within Senior Services programs.
• Provide supervision and leadership to staff to ensure compliance with governing codes and standards.
• Support program operations, data collection, reporting, and stakeholder communications as needed.
• Act as CRR point person for senior services programs and assist in PQI activities.

Education

Bachelor’s degree in Social Work/Health or human services

Tools

Microsoft Office

Job description

Casa Central in Chicago, IL seeks a Senior Service Manager to coordinate performance and quality improvement across Senior Services programs. You will supervise staff, ensure compliance with IDOA codes, and act as CRR point person.

This role requires a bachelor's degree in social work or related field, experience in in-home care or elderly services, and strong leadership with data-driven decision-making. Proficiency in Microsoft Office and bilingual Spanish/English are highly valued.