Remote-Eligible MedTech O2C Delivery Lead

Brighter Signals; Raritan (NJ); Hybrid; USD 94,000 - 152,000; Full time

Benefits offered by this job

Vacation time

Sick leave

Holiday pay

Parental Leave

Bereavement Leave

Volunteer Leave

Job summary

Johnson & Johnson, a global leader in healthcare, is seeking a Deliver Customer Service Workstream Lead to guide the global Transcend Order-to-Cash template for the North America customer service operations. The role involves validating template builds, coordinating with cross-functional teams, and ensuring scalable, adoption-ready solutions in the Dynamo deployment.

The ideal candidate will drive readiness across processes, test scenarios, and change enablement, with up to 20% travel.

Qualifications

• Minimum three (3) years of related business experience in Supply Chain or Order to Cash Processes.
• A minimum of a Bachelor's degree.
• Subject-matter expertise in Order-to-Cash capabilities within an SAP environment.
• Ability to drive timely decision-making and execution against defined plans while managing risk and dependencies.
• Ability to operate effectively in ambiguity, manage competing demands, and demonstrate resilience during transformation.
• Balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness.
• Strong analytical and problem-solving skills to assess current-state processes, identify gaps and inefficiencies, and drive continuous improvement.
• Proficiency with SAP including modules relevant to the Value Stream, (i.e. Order Fulfillment, Deliveries, Invoicing, Returns, etc).

Responsibilities

• Participate in solution confirmation workshops, ensuring alignment to order management requirements.
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions.
• Drive Deliver change impact assessment and readiness planning across the order to cash deployment.
• Represent Customer Service in system demos and design reviews, providing structured, strategic feedback.
• Oversee data readiness, including data cleansing, validation, and deployment readiness.
• Define and govern test scenarios to support end-to-end O2C validation.
• Lead validation activities for workstreams through integrated testing and business simulations.
• Assess and communicate solution impacts to key performance indicators, service levels, and customer experience.
• Ensure SOPs and work instructions are updated, completed, and approved prior to deployment.
• Provide leadership support for cutover planning, training execution, post-go-live deployment, and early-life stabilization activities.

Skills

Supply Chain

Order to Cash

Decision making

Ambiguity management

Stakeholder management

Analytical skills

Communication

Education

Bachelor's degree

Tools

SAP

SAP modules: Order Fulfillment, Deliveries, Invoicing, Returns

Job description

Johnson & Johnson, a global leader in healthcare, is seeking a Deliver Customer Service Workstream Lead to guide the global Transcend Order-to-Cash template for the North America customer service operations. The role involves validating template builds, coordinating with cross-functional teams, and ensuring scalable, adoption-ready solutions in the Dynamo deployment.

The ideal candidate will drive readiness across processes, test scenarios, and change enablement, with up to 20% travel.