Deliver & Customer Service Lead, O2C Transformation (28 mo)

Johnson & Johnson Co.; New Brunswick (NJ); Hybrid; USD 102,000 - 177,000; Full time

Benefits offered by this job

Vacation –120 hours per year

Sick time – 40 hours per year

Parental Leave – 480 hours

Job summary

Johnson & Johnson in New Jersey seeks a Deliver Workstream Lead for the Transcend program to guide Order-to-Cash processes, drive adoption, and partner with cross-functional teams. The role focuses on global template alignment, data readiness, and change enablement across North America.

The candidate will manage a team of process leads and SMEs, coordinate workshops, and ensure off-cycle deployments are readiness-ready. Travel up to 20% may be required.

Qualifications

• Minimum four (4) years of business-related experience in Supply Chain or Order to Cash Processes
• A minimum of a bachelor’s degree
• Subject‑matter expertise in Deliver/Customer Service and Order‑to‑Cash capabilities within an SAP environment
• Ability to drive timely decision‑making and execution against defined plans while handling risk and dependencies
• Strong self‑leadership, with the ability to operate effectively in ambiguity, handle ambitious demands, and demonstrate resilience during transformation
• Ability to balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness
• Strong analytical and problem‑solving skills to assess current‑state processes, identify gaps and inefficiencies, and drive continuous improvement
• Proficiency with SAP including modules relevant to the Value Stream, (i.e. Sales order management, order fulfillment, invoicing, ASN, returns processing, ).

Responsibilities

• Lead participation in solution confirmation workshops, ensuring alignment with order management and requirements
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions
• Drive change impact assessment and readiness planning across the O2C deployment
• Represent Deliver in system demos and design, providing structured, strategic feedback
• Oversee Deliver data readiness, including data cleansing, validation, and deployment preparedness
• Define and govern Deliver/Customer service test scenarios to support end‑to‑end order to cash validation
• Lead validation activities for the deliver customer service workstream through coordinated testing and business simulations
• Assess and communicate solutions impacting key performance indicators, service levels, and customer experience
• Ensure SOPs, Work Instructions and business adoption activities are completed, and approved prior to deployment(s)
• Provide leadership support for cutover planning, training execution, post‑go‑live deployment, and early‑life stabilization activities

Skills

Deliver/Customer Service

Order-to-Cash

SAP knowledge

Analytical skills

Leadership

Education

Bachelor's degree

Tools

SAP ERP

Job description

Johnson & Johnson in New Jersey seeks a Deliver Workstream Lead for the Transcend program to guide Order-to-Cash processes, drive adoption, and partner with cross-functional teams. The role focuses on global template alignment, data readiness, and change enablement across North America.

The candidate will manage a team of process leads and SMEs, coordinate workshops, and ensure off-cycle deployments are readiness-ready. Travel up to 20% may be required.