Delivery & O2C Lead — 28-Month Transformation

Johnson & Johnson Co.; Raritan (NJ); Hybrid; USD 102,000 - 177,000; Full time

Benefits offered by this job

Pension plan

401(k) savings plan

Paid time off

Job summary

Johnson & Johnson is seeking a Deliver/Customer Service Workstream Leader for MedTech Dynamo Deployment and Transcend Business Adoption Support in the North America region. The role focuses on ensuring the pre‑defined global Transcend Order‑to‑Cash template supports NA processes, guiding cross‑functional teams, and delivering adoption readiness for end users.

Located primarily in Raritan, NJ with consideration for other US sites. Remote work options may be evaluated case‑by‑case.

Qualifications

• Strong analytical and problem‑solving skills to assess current‑state processes, identify gaps and inefficiencies, and drive continuous improvement.
• Ability to drive timely decision‑making and execution against defined plans while handling risk and dependencies.
• Strong self‑leadership, with the ability to operate effectively in ambiguity, and resilience during transformation.

Responsibilities

• Lead participation in solution confirmation workshops, ensuring alignment with order management and requirements.
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions.
• Drive change impact assessment and readiness planning across the O2C deployment.
• Represent Deliver in system demos and design, providing structured, strategic feedback.
• Oversee Deliver data readiness, including data cleansing, validation, and deployment preparedness.
• Define and govern Deliver/Customer service test scenarios to support end‑to‑end order to cash validation.
• Lead validation activities for the deliver customer service workstream through coordinated testing and business simulations.
• Assess and communicate solutions impacting key performance indicators, service levels, and customer experience.
• Ensure SOPs, Work Instructions and business adoption activities are completed and approved prior to deployment(s).
• Provide leadership support for cutover planning, training execution, post‑go‑live deployment, and early‑life stabilization activities.

Skills

Analytical skills

Self-leadership

Stakeholder alignment

Problem solving

Change readiness

Education

Bachelor’s degree

Tools

SAP

Job description

Johnson & Johnson is seeking a Deliver/Customer Service Workstream Leader for MedTech Dynamo Deployment and Transcend Business Adoption Support in the North America region. The role focuses on ensuring the pre‑defined global Transcend Order‑to‑Cash template supports NA processes, guiding cross‑functional teams, and delivering adoption readiness for end users.

Located primarily in Raritan, NJ with consideration for other US sites. Remote work options may be evaluated case‑by‑case.