MedTech O2C Delivery Lead — Dynamo Transformation

Brighter Signals; New Brunswick (NJ); On-site; USD 94,000 - 152,000; Full time

Benefits offered by this job

Vacation 120 hours/year

Sick time 40 hours/year

Holiday pay 13 days/year

Parental Leave 480 hours/year

Job summary

Johnson & Johnson is seeking a Deliver Customer Service Workstream Lead to support the North America customer service business processes within the Transcend program. You will partner with global and local teams to ensure template build decisions are practical, scalable, and adoption-ready for end users.

The role focuses on leading test planning, data readiness, and cutover activities, while aligning local needs with the global OTC strategy to drive successful deployment in the MedTech Dynamo

Qualifications

• 3+ years of related business experience in Supply Chain or Order to Cash processes
• A minimum of a Bachelor's degree
• Subject‑matter expertise in Order‑to‑Cash capabilities within an SAP environment
• Ability to drive timely decision‑making and execution against defined plans while managing risk
• Ability to operate effectively in ambiguity, manage competing demands, and demonstrate resilience during transformation
• Balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness
• Strong analytical and problem‑solving skills to assess current‑state processes, identify gaps and inefficiencies, and drive continuous improvement
• Proficiency with SAP including modules relevant to the Value Stream, (i.e. Order Fulfillment, Deliveries, Invoicing, Returns, etc).

Responsibilities

• Participate in solution confirmation workshops, ensuring alignment to order management requirements
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions
• Drive Deliver change impact assessment and readiness planning across the order to cash deployment
• Represent Customer Service in system demos and design reviews, providing structured, strategic feedback
• Oversee data readiness, including data cleansing, validation, and deployment preparedness
• Define and govern test scenarios to support end‑to‑end O2C validation
• Lead validation activities for workstreams through integrated testing and business simulations
• Assess and communicate solution impacts to key performance indicators, service levels, and customer experience
• Ensure SOPs and work instructions are updated, completed, and approved prior to deployment
• Provide leadership support for cutover planning, training execution, post‑go‑live deployment, and early‑life stabilization activities

Skills

Order-to-Cash

SAP knowledge

Analytical thinking

Communication

Education

Bachelor's degree

Tools

SAP ERP

Order Fulfillment module

Deliveries module

Invoicing module

Job description

Johnson & Johnson is seeking a Deliver Customer Service Workstream Lead to support the North America customer service business processes within the Transcend program. You will partner with global and local teams to ensure template build decisions are practical, scalable, and adoption-ready for end users.

The role focuses on leading test planning, data readiness, and cutover activities, while aligning local needs with the global OTC strategy to drive successful deployment in the MedTech Dynamo