Remote-Eligible IT Support Technician I

Veteran Workforce Solutions; Columbia (SC); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Career growth and development opportunities

Collaborative and dynamic work environment

Job summary

A technology firm is seeking a Diesel Technical Support Specialist I to manage customer inquiries and provide quick solutions to technical issues. The ideal candidate will have strong communication skills, a background in customer service or technical support, and the ability to thrive in a dynamic environment. This role offers competitive compensation and the possibility of remote work, catering to those who can adapt quickly and efficiently handle customer needs.

Qualifications

• Customer service or technical support experience is a plus.
• Ability to maintain confidential information and professional boundaries.
• Comfortable working in a dynamic, high volume, fast-paced environment.

Responsibilities

• Managing incoming calls and customer service inquiries.
• Troubleshooting technical issues and creating detailed records.
• Following communication procedures, guidelines, and policies.

Skills

Excellent written and verbal communication skills

Organizational skills

Customer service experience

Adaptability and flexibility

Education

High school diploma or equivalent

Tools

MS Office

Job description

A technology firm is seeking a Diesel Technical Support Specialist I to manage customer inquiries and provide quick solutions to technical issues. The ideal candidate will have strong communication skills, a background in customer service or technical support, and the ability to thrive in a dynamic environment. This role offers competitive compensation and the possibility of remote work, catering to those who can adapt quickly and efficiently handle customer needs.