Technical Support Specialist I

Diesel Laptops Llc; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Collaborative work environment

Job summary

Diesel Laptops Llc in Columbia, SC is seeking an IT Tech Support Level 1 Technician. You will manage incoming calls, troubleshoot technical issues, and maintain detailed records. The role requires strong communication, ability to adapt in a high-volume environment, and a commitment to service excellence. Growth opportunities and a collaborative team await.

Qualifications

• Excellent written and verbal communication skills suited for in-person, phone, and email interactions.
• Ability to read, write, evaluate, and apply information in fast-paced settings.
• Strong organizational skills and attention to detail for ticket tracking and issue resolution.

Responsibilities

• Handle incoming calls and customer inquiries with a focus on timely resolutions.
• Identify customer needs and provide effective technical support for hardware/software issues.
• Document requests, issues, and solutions in detail for knowledge base and follow-up.
• Adhere to corporate policies and procedures while delivering exceptional service.
• Engage customers and go the extra mile to ensure satisfaction.

Skills

Customer service

Technical support

Communication skills

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Title: Technical Support Specialist ICompany Overview:At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow.Job DescriptionThe IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.Key ResponsibilitiesManaging incoming calls and customer service inquiriesIdentifying and assessing customers’ needs to achieve customer satisfactionTroubleshooting technical issues as identifiedCreating detailed records regarding reported requests, issues, and solutionsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersAdhering to all corporate policies, practices, and controls.Other Duties as AssignedWhat We Offer:Competitive salary and benefits package.Opportunity to work with a passionate and innovative team.Career growth and development opportunities.Collaborative and dynamic work environment.Preferred QualificationsEquivalent Education Level Required: High school diploma or equivalent.Experience Required: Customer service or technical support is a plusKnowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to maintain confidential information and professional boundaries. Ability to understand and ensure compliance with policies, procedures, and laws. Ability to develop and maintain business relationships. Proficient in MS Office.Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.Travel: Available as needed with appropriate notice, but no significant travel is anticipated for this position.Other: Must be eligible to work in the USA. May be subject to criminal background checks.