Remote IT Support Technician I

Itsasap; Holiday (FL); Remote; USD 6,000 - 9,000; Full time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Night Shift Bonus

Company-paid training and certification

Job summary

A dynamic IT solutions company is hiring a Technician I to provide remote technical support. Candidates must have strong troubleshooting skills and the ability to work flexibly. The role includes resolving IT issues, assisting clients, and adhering to company standards. Pay rates range from $4.59/hr to $6.89/hr based on experience. This position offers various benefits, including health insurance and paid time off.

Qualifications

• Experience with troubleshooting various operating systems.
• Required desktop and equipment specs for remote work.
• Excellent command of English for customer support.

Responsibilities

• Resolve technical issues with minimal assistance.
• Participate in an on-call rotation for support.
• Handle customer support tickets efficiently.

Skills

Windows and Mac OS troubleshooting

Helpdesk support experience

Application troubleshooting

Office 365 support

Managed Service Providers (MSPs) experience

Education

Relevant certifications (e.g., CompTIA A+, Network+)

Tools

Microsoft Authenticator app

Job description

A dynamic IT solutions company is hiring a Technician I to provide remote technical support. Candidates must have strong troubleshooting skills and the ability to work flexibly. The role includes resolving IT issues, assisting clients, and adhering to company standards. Pay rates range from $4.59/hr to $6.89/hr based on experience. This position offers various benefits, including health insurance and paid time off.