Remote IT Support Specialist: Power the Freight Tech

Nexarideexpress; Dallas (TX); Remote; USD 41,328 - 61,992; Full time

Benefits offered by this job

Mental Health Support

Paid training and certification support

Paid Time Off (PTO)

Home office stipend

Job summary

A dynamic logistics company seeks an IT Support Specialist to provide remote technical assistance. The role involves troubleshooting hardware, software, and connectivity issues while ensuring effective user onboarding. Candidates should have at least 3 years of IT support experience, strong knowledge of Windows and macOS, and excellent communication skills. This is a fully remote position offering competitive hourly rates and professional development opportunities.

Qualifications

• 3+ years of experience in an IT support or technical helpdesk role.
• Strong knowledge of Windows, macOS, and cloud-based tools.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level support for hardware, software, and system issues.
• Troubleshoot connectivity and business application problems.
• Manage user onboarding and offboarding processes.
• Monitor software usage and ensure endpoint security.

Skills

Windows knowledge

macOS knowledge

Customer service skills

Cloud-based tools

Job description

A dynamic logistics company seeks an IT Support Specialist to provide remote technical assistance. The role involves troubleshooting hardware, software, and connectivity issues while ensuring effective user onboarding. Candidates should have at least 3 years of IT support experience, strong knowledge of Windows and macOS, and excellent communication skills. This is a fully remote position offering competitive hourly rates and professional development opportunities.