Remote-Eligible IT Help Desk Specialist

Innovate!, Inc.; Gloucester (MA); Hybrid; USD 62,500 - 77,500; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with match

Life Insurance

PTO

Job summary

A dynamic technology company in Gloucester, MA, is seeking a Help Desk Specialist to provide quality IT support for onsite and remote users. The ideal candidate will have over 2 years of help desk experience, strong customer service skills, and the ability to assist with Windows endpoints and various software tools. This full-time role includes benefits and requires part-time onsite support each week. Candidates can also work remotely. Join a team dedicated to leveraging technology for positive environmental change.

Qualifications

• 2+ years of help desk or desktop support experience.
• Ability to explain technical steps to non-technical users.
• Experience supporting Windows endpoints.

Responsibilities

• Provide hardware and software support for users.
• Document incidents and requests in service management.
• Support user access to web and mobile applications.
• Troubleshoot connectivity issues, including VPN.

Skills

Customer service skills

Windows endpoint support

VPN troubleshooting

Remote support tools

Video conferencing support

Education

Associate's or Bachelor's degree in IT or related field

Tools

JIRA Service Management

Google Workspace

Microsoft Office

Adobe Acrobat

Oracle SQL Developer

Job description

A dynamic technology company in Gloucester, MA, is seeking a Help Desk Specialist to provide quality IT support for onsite and remote users. The ideal candidate will have over 2 years of help desk experience, strong customer service skills, and the ability to assist with Windows endpoints and various software tools. This full-time role includes benefits and requires part-time onsite support each week. Candidates can also work remotely. Join a team dedicated to leveraging technology for positive environmental change.