Remote-Eligible Customer Operations Leader

Motorola Solutions Inc; California; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is seeking a Customer Operations Manager to join the Sales Operations team as the primary post‑sales liaison with North America customers.

You will manage purchase orders, production schedules and delivery coordination to ensure components are delivered on time and integrated into the customer’s production roadmap, with up to 50% travel to Los Angeles and across the continental U.S.

Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years in post-sales operations, account management, or technical project coordination.
• Ability to analyze production schedules, PO and demand forecasts to identify discrepancies.
• Excellent communication to translate customer needs to internal constraints.

Responsibilities

• Serve as primary post-sale contact for NA customers, managing day-to-day operational needs and escalations.
• Lead QBRs to report delivery performance, quality metrics, and production roadmap alignment.
• Ingest and track production forecasts with demand planners and translate them for internal teams.
• Track and manage open purchase orders to ensure on-time delivery; coordinate with manufacturing and logistics.

Skills

Excel proficiency

Oracle ERP or similar

Communication

Post-sales operations

Education

Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field

Tools

Oracle ERP

Job description

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is seeking a Customer Operations Manager to join the Sales Operations team as the primary post‑sales liaison with North America customers.

You will manage purchase orders, production schedules and delivery coordination to ensure components are delivered on time and integrated into the customer’s production roadmap, with up to 50% travel to Los Angeles and across the continental U.S.