Customer Operations Lead — Post-Sales & Logistics

Motorola Solutions; Hartford (CT); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Bonus plans

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Parental and family leave

Job summary

Silvus Technologies, a Motorola Solutions company, seeks a Customer Operations Manager to coordinate post-sales operations with major North American customers and Silvus manufacturing. You will ensure orders, schedules, and deliveries align with customer roadmaps.

The role requires close collaboration with sales, manufacturing and logistics, strong communication, and the ability to travel 25-50% as needed. Remote work is possible depending on location.

Qualifications

• Bachelor's degree in Operations, SCM, Business or related field.
• 3+ years in post-sales operations, account management, or technical project coordination.
• Ability to analyze production schedules, purchase orders and demand forecasts to resolve discrepancies.
• Excellent communication translating customer needs to internal manufacturing constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person due to federal contracts.
• Background check and drug test clearance required.

Responsibilities

• Serve as primary post-sale contact for North America customers, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews (QBRs) to report delivery performance and roadmaps.
• Collaborate with demand planners to translate forecasts into actionable manufacturing data.
• Track and manage open purchase orders to ensure on-time delivery.
• Identify and escalate hardware defects, shipping issues, or field failures.
• Oversee Return Merchandise Authorization (RMA) processes for replacements and analyses.
• Travel up to 30% to Silvus HQ and key customer sites.

Skills

Post-sales operations

Account management

Technical project coordination

Excel proficiency

ERP systems (Oracle)

Education

Bachelor's degree in Operations, SCM, or Business

Tools

Oracle ERP

Job description

Silvus Technologies, a Motorola Solutions company, seeks a Customer Operations Manager to coordinate post-sales operations with major North American customers and Silvus manufacturing. You will ensure orders, schedules, and deliveries align with customer roadmaps.

The role requires close collaboration with sales, manufacturing and logistics, strong communication, and the ability to travel 25-50% as needed. Remote work is possible depending on location.