Remote-Eligible Customer Experience Banker

Huntington Bank; Grand Rapids (OH); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers with a focus on delivering exceptional service and financial guidance. You will identify client needs, educate on deposit products, and proactively grow customer relationships through a disciplined sales approach and referrals.

You will collaborate with teammates, balance cash, and ensure adherence to bank policies while promoting digital banking tools.

Qualifications

• High school diploma or GED required; 1+ year of customer service or military admin background or a Bachelor's degree.
• Preferred: 1+ year in banking customer service or sales; cash handling experience; comfort with mobile and online banking tools.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and cross-sell.
• Adhere to operational, security, and regulatory policies and procedures.
• Demonstrate strong sales, service, and communication skills.

Skills

Customer service

Sales skills

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking platforms

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers with a focus on delivering exceptional service and financial guidance. You will identify client needs, educate on deposit products, and proactively grow customer relationships through a disciplined sales approach and referrals.

You will collaborate with teammates, balance cash, and ensure adherence to bank policies while promoting digital banking tools.