Remote Customer Experience Banker

0101 The Huntington National Bank; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposits and other banking products, processing transactions accurately, and balancing daily while delivering exemplary service.

The role emphasizes teamwork, compliance with policies, and opportunity for flexible work arrangements.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in related roles, or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking or financial services.
• Cash handling skills.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposits and other banking products, processing transactions accurately, and balancing daily while delivering exemplary service.

The role emphasizes teamwork, compliance with policies, and opportunity for flexible work arrangements.