Remote Customer Experience Banker

Huntington National Bank; Jackson (MI); On-site; USD 38,000 - 62,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. The role focuses on retaining and growing consumer and business relationships, identifying financial goals, and recommending deposits and other banking products while processing transactions accurately.

Responsibilities include educating customers on deposit products, expanding relationships through a disciplined sales process, and ensuring adherence to policies.

Qualifications

• High School Diploma or GED or Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to operational, security, risk and regulatory policies.
• Demonstrating sales, customer service, relationship management, banking, communication and presentation skills.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. The role focuses on retaining and growing consumer and business relationships, identifying financial goals, and recommending deposits and other banking products while processing transactions accurately.

Responsibilities include educating customers on deposit products, expanding relationships through a disciplined sales process, and ensuring adherence to policies.