customer advocate

HCSC Group; Houston (TX); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work after training

Job summary

Health Care Service Corporation (HCSC) is hiring for a remote customer advocate role based in Texas. The position involves heavy phone work in a call center to assist members and physicians, with on-site training in Houston for six weeks before transitioning to a remote, full-time work arrangement.

The starting pay rate is $18.50 per hour, non-negotiable, and requires strong customer service, data entry, and communication skills. Prior experience in healthcare lines is a plus.

Qualifications

• High school diploma or GED.
• 6 months customer service experience or 6 months office experience.
• Data entry/typing experience.
• Strong verbal and written communication and organizational skills.
• Ability to spend ~90% of time on the phone and sit for long periods.

Responsibilities

• Assist members and physicians by responding to inquiries by phone or written channels.
• Research and resolve inquiries promptly and objectively.
• Balance on-call time with other duties as needed.

Skills

Customer service

Data entry

Typing

Verbal communication

Analytical skills

Office experience

Education

High school diploma

Job description

## customer advocateApply: RemoteCSHub: TX - Houston: Full time: Posted Today: R0055327At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.### THE STARTING PAY RATE FOR THIS ROLE IS $18.50 NON-NEGOTIABLE. **THIS POSITION REQUIRES 6 WEEKS OF ON-SITE TRAINING IN OUR HOUSTON,TX OFFICE AND WILL BE FULL TIME WORK FROM HOME AFTER TRAINING.**JOB REQUIREMENTS:* High school diploma OR GED.* 6 months customer service experience OR 6 months experience in an office environment.* Data entry and/or typing experience.* Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills.* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.PREFERRED JOB REQUIREMENTS:* 9 months customer service experience.* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.* Knowledge of medical terminology and anatomy.* Proven ability to learn quickly and adapt to change.* Referral preference given to applicants able to take and meet testing criteria.### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.This position requires on-site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub. Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC’s six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.