Remote-Eligible Credit Union Call Center Agent

A+ Federal Credit Union; United States; Hybrid; USD 26,174 - 27,552; Full time

Job summary

A+ Federal Credit Union is seeking a Full-Time Customer Service Representative to efficiently handle incoming calls and provide assistance with member inquiries and transactions. The role requires a high school diploma and strong communication skills. The position starts at an hourly wage of $19.50 with the potential for remote work after six months, subject to performance.

Ideal candidates should have experience in financial services or a call center environment, and be capable of problem-solving while maintaining a professional demeanor. Bilingual candidates are particularly encouraged to apply.

Qualifications

• Minimum of six months financial institution experience or equivalent call center experience preferred.
• Ability to work independently and as part of a team.
• Basic math/accounting skills and excellent verbal and written communication skills.

Responsibilities

• Answer all incoming calls within the established ring time goal.
• Assist members with loan inquiries and educate on accounts.
• Promote quality internal service and relationships.

Skills

Customer service

Problem solving

Communication skills

Bilingual Spanish

Education

High school diploma or GED equivalent

Tools

Phone system

Computer software

Job description

A+ Federal Credit Union is seeking a Full-Time Customer Service Representative to efficiently handle incoming calls and provide assistance with member inquiries and transactions. The role requires a high school diploma and strong communication skills. The position starts at an hourly wage of $19.50 with the potential for remote work after six months, subject to performance.

Ideal candidates should have experience in financial services or a call center environment, and be capable of problem-solving while maintaining a professional demeanor. Bilingual candidates are particularly encouraged to apply.