Remote-Eligible Call Center Representative

A+ Federal Credit Union; Austin (TX); Hybrid; USD 22,162 - 31,564; Full time

Benefits offered by this job

Incentives of up to $400/month

Potential $2,400 Annual Incentive Bonus

Potential 4% Annual Company Bonus

Work from home eligibility after six months

Job summary

A+ Federal Credit Union in Austin, Texas, is seeking a full-time Contact Center Consultant. In this role, you will be the first responder for members, handling calls related to various banking inquiries and providing excellent service. Key responsibilities include answering calls, educating members, and maintaining the highest quality of service.

The position pays $19.50 hourly plus additional incentives. Join A+ Federal Credit Union to begin your career in financial services and make a positive impact in our community!

Qualifications

• Minimum of six months financial institution experience or equivalent call center experience preferred.
• Ability to work independently and as part of a team.
• Dependable and strong multi-tasking abilities.

Responsibilities

• Answer all incoming calls within the established ring time goal.
• Assist members with loan inquiries, processing payments and more.
• Promote quality internal service to cultivate relationships.

Skills

Communication skills

Problem solving skills

Bilingual Spanish

Basic math/accounting skills

Education

High school diploma or GED equivalent

Tools

Phone system

Computer

Job description

A+ Federal Credit Union in Austin, Texas, is seeking a full-time Contact Center Consultant. In this role, you will be the first responder for members, handling calls related to various banking inquiries and providing excellent service. Key responsibilities include answering calls, educating members, and maintaining the highest quality of service.

The position pays $19.50 hourly plus additional incentives. Join A+ Federal Credit Union to begin your career in financial services and make a positive impact in our community!